Safe and Responsible Gaming

hz689 Responsible Gaming

Enjoy entertainment within limits — use deposit limits, self-exclusion and break tools to protect yourself and your family.

Why is responsible gaming important?

hz689 believes online gaming should be an enjoyable form of entertainment — not a source of stress in your life. We want every player to understand their own limits and play in a mindful, controlled way. Excessive gambling can have harmful effects on personal relationships, financial stability and mental health.

That is why hz689 provides various responsible gaming tools and guidelines on its platform. Our goal is to help you set the right limits and be there for you whenever you need it.

Age restriction: hz689 is only for individuals aged 21 or older. Opening an account and playing is strictly prohibited for minors.

Keep in mind

  • Gaming is for entertainment, not a source of income
  • Never bet beyond your budget
  • Do not bet more to recover money you have lost
  • Do not play while under the influence of alcohol or when under mental stress
  • If you need help, let us know directly

Our protection tools

Set deposit limits

You can set a maximum deposit limit on a daily, weekly or monthly basis. If this limit is exceeded, the system will automatically block the transaction, protecting you from going beyond your set budget.

Budget control

Set loss limits

Decide in advance the maximum amount you are willing to lose within a given period. Once the limit is reached, no further bets can be placed. This tool reduces the tendency to place consecutive bets in an attempt to recover losses.

Loss prevention

Session time limit

Set a time limit for each gaming session. When the set time is up, the platform will alert you and, if needed, automatically end the session. This helps prevent the habit of playing for extended periods.

Time management

Take a break

You can temporarily suspend your account for any period from 1 day to 6 weeks. During this break, logging in will not be possible. Use this option whenever you feel you need to pause.

Temporary break

Self-exclusion program

If you feel gaming is getting out of your control, choose self-exclusion. You can close your account for anywhere from 6 months to permanently. This decision takes effect immediately and cannot be suspended.

Long-term protection

Reality reminder

At regular intervals, a message will remind you how long you have been playing and how much you have won or lost. This information helps you make informed decisions.

Awareness

Set deposit and withdrawal limits

To ensure responsible gaming, minimum deposit and withdrawal limits apply at hz689. These limits help you stay within your budget at all times.

Transaction type Minimum amount Method Processing time
Deposit ৳300 bKash, Nagad, Rocket, Bank Transfer Instant
Withdrawal ৳800 bKash, Nagad, Rocket, Bank Transfer 30 minutes – 3 hours

Contact the support team to set a personal deposit limit.

Check yourself

If the answer to any of the questions below is "yes", contact us or activate self-exclusion.

  • Are you placing more bets to recover money you have lost?
  • Are you lying to family or friends to hide your gambling?
  • Do you feel restless or irritable without gaming?
  • Are you cutting back on essential expenses (food, rent, education) for gaming?
  • Are your relationships with friends or family suffering?
  • Are you unable to focus on work or studies?
  • Are you playing with borrowed money or spending your savings?
  • Have you repeatedly tried to stop but failed?

Take steps to get help

  • 1

    Contact us via live chat

    Reach out on our 24/7 Bengali live chat support and share your situation — our team will help you with complete confidentiality.

  • 2

    Activate a limit or a break

    Instantly enable deposit limits, session time limits or a temporary break from your account settings.

  • 3

    Request self-exclusion

    Send a request to [email protected] — we will close your account within 24 hours.

  • 4

    Get professional help

    When needed, consulting a mental health professional or counselor is the most effective step you can take.

Protecting minors

hz689 strictly enforces that only individuals aged 21 or older may open an account and play on this platform. Age verification is mandatory during account registration.

If there are younger members in your household, we ask that you keep your device and account logged out and do not share your password. Use parental control software to prevent minors from accessing gaming activities.

If you suspect a minor has used your account, contact us immediately via live chat or at [email protected].

Advice for parents

  • Use a strong password
  • Log out after every session
  • Keep parental controls enabled on children's devices
  • Keep payment information out of sight
  • Talk to your children about responsible gaming

Core principles of responsible gaming

Set a goal

Before playing, clearly decide how much time and money you will spend. Stick to that decision. Playing without a goal opens the door to uncontrolled spending.

Maintain balance

Gaming is one part of life, not all of it. Always give priority to family, friends, work and health. Take regular breaks and spend time on other hobbies and activities.

Stay informed

Games rely on random number generators — each outcome is independent of the previous one. There is no winning "strategy" or "system". Always keep this reality in mind.

Need help? We are here

Contact us for any questions or help related to responsible gaming — our Bengali-speaking support team is always ready.

Live chat support

Get help in Bengali 24/7 — direct, instant and confidential.

Email Support

[email protected] — write to us by email for detailed issues.

Frequently Asked Questions

It is not possible to reactivate your account before the self-exclusion period ends. This is intentionally designed to help you stay committed. Once the period ends, you can contact the support team to begin the reactivation process.

Yes, reducing a deposit limit takes effect immediately. However, increasing a limit has a waiting period, which prevents you from making rushed decisions.

Key signs include betting beyond your set budget, playing more to recover lost money, hiding your gambling from family, experiencing financial difficulties, and repeatedly failing to stop. If you are in this situation, it is important to seek help right away.

Any withdrawable funds in your account remain safe after self-exclusion is activated. Contact the support team to complete the withdrawal process — they will walk you through the steps.

Contact us immediately via live chat or at [email protected]. Our team will take steps to secure the account and help you change your password. If a minor has been using it, this is a serious matter and we will act immediately.

Yes, the session time limit is account-based — it applies regardless of whether you log in from a mobile, tablet, or computer. Switching to a different device does not allow you to bypass the limit.

Enjoy safely —
play responsibly

Enjoy hz689 games, cricket betting and casino within your limits. Check the FAQ or contact support if you need help.

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